Enterprise software engineering experience. Practical AI implementation.
IDS Software helps enterprises turn AI into measurable business results through intelligent automation, AI Agents, Enterprise RAG, workflow orchestration, and systems integration.
Founded in Ho Chi Minh City in 2015, IDS Software has delivered 200+ enterprise and mid-market projects across 10+ countries.
From enterprise software engineering to operational AI systems.
We did not start as an AI company. We started as enterprise engineers — building the systems that businesses actually run on. That foundation is why our AI work today integrates, scales, and lasts.
- 2015
Founded in Ho Chi Minh City
IDS Software is established as an enterprise software engineering practice serving regional and international clients.
- 2017
Cross-border delivery scales
Engagements expand across SE Asia and Europe; team standardizes cross-border delivery, integration, and quality practices.
- 2020
Enterprise integration depth
Core practice deepens around CRM, ERP, helpdesk, and operational systems integration for large enterprises.
- 2023
AI-first refocus
IDS refocuses around enterprise AI implementation: AI Agents, Enterprise RAG, workflow automation, and operational AI systems.
Enterprise AI should improve operations — not create more complexity.
Operationally practical
AI must improve real workflows on Monday morning — not in a future demo. We design for the team that has to run it.
Integrated into enterprise systems
AI lives inside CRM, ERP, helpdesk, and the tools your team already uses. Standalone AI is a missed integration.
Governed and secure
Permission-aware access, audit logs, escalation paths, and operational controls are built in — not added later.
Measurable
Every engagement starts by selecting the KPIs the AI must move. We baseline before launch and track them after.
Human-centered
AI augments people. Adoption wins are designed by understanding the human in the workflow, not bypassing them.
Meet the people behind IDS Software
Built by enterprise engineers, operational thinkers, and AI practitioners who have shipped production systems across industries and continents.
Vu Pham
Founder & CEO
Enterprise AI strategy · Cross-border delivery · Operational transformation
View profileMinh Le
Co-Founder & CTO
Enterprise architecture · AI systems integration · Production engineering
View profileLinh Tran
Head of AI Solutions
AI Agents · Enterprise RAG · Solution architecture
View profileKhoi Nguyen
Director of Engineering
Engineering leadership · Delivery management · Quality systems
View profileThao Pham
Head of Product & UX
AI product strategy · Enterprise UX · Workflow design
View profileDuc Hoang
AI Solutions Architect
AI architecture · LLM systems · Retrieval engineering
View profileMai Vu
Engineering Manager
Team leadership · Agile delivery · Engineering operations
View profileTuan Do
Head of Customer Solutions
Client engagement · Enterprise discovery · Solution scoping
View profileAn Vo
Lead AI Engineer
Agent engineering · Tool integration · Production LLM systems
View profileBinh Phan
Cloud & Infrastructure Lead
Cloud architecture · Infrastructure security · DevOps
View profileHuong Bui
Business Operations Lead
Business operations · Engagement management · Delivery governance
View profileJames Carter
AI Product Consultant
AI go-to-market · Product strategy · Enterprise advisory
View profileA decade of enterprise delivery, focused on AI.
Enterprise engineering discipline applied to AI implementation.
Cross-border enterprise delivery experience
Engineering teams that have shipped enterprise software across 10+ countries and multiple regulatory environments.
Workflow-first AI implementation mindset
We start from the workflow you want to improve, not the model you want to use. Architecture follows operational fit.
Enterprise-grade governance and scalability
RBAC, audit logging, escalation, monitoring, and compliance baked into every AI Agent and RAG system from day one.
Strong systems integration capability
CRM, ERP, helpdesk, internal portals, and APIs — we integrate AI into the systems your business already runs on.
Practical operational AI execution
No demos that never reach production. Every engagement is scoped against KPIs you can measure quarterly.
Long-term implementation partnership
From AI Audit through First Pilot through Enterprise Rollout — a single partner across the maturity curve.
Ready to work with an enterprise AI implementation partner?
Start with a practical AI Audit focused on workflows, operational priorities, enterprise systems, and measurable business outcomes.